We are with a promotion offree shipping in some of our products for limited time.
All our products are 100% insured against loss, theft and damage. Good shopping!
1. International shipping products
1.1. Purchasing policy
All products available onFLAPZEN.COMare sent directly from our suppliers abroad (Switzerland, United States and China) to the address informed at the time of purchase. Delivery takes from 10to 20 business days (on average, after the product fulfilled), depending on the location and the product.
The product is shipped within 7 business days after confirmation of payment in our system.
We guarantee a tracking code for the customer to be able to track the progress of the delivery of his order.
Attention: In certain cases, this delivery period may extend for a few more working days, due to delays, strikes, recesses, periods of high demand at the Post Office. in short, situations that are beyond our control.
We have a refund policy of 100% of the amount paid in your order if the delivery period extends for more than 60 days. (Due to the global pandemic caused by CoVid-19, Corona Virus, our delivery time guarantee has been extended to 90 days. Thanks for understanding)
The store guarantees the delivery of the order.We are responsible to refund the full amount paid for products that are lost during the delivery process. All products are posted with loss insurance and with free internet tracking.
The delivery of your product is 100% guaranteed.
1.2 Insured shipping
"If the product is delayed and is not delivered within 60 working days of postage, on that date the amount paid will be 100% returned".
Attention, you may receive more than one package, as your products may come from different suppliers. If you receive a product first and then another, do not worry, this is completely normal.
1.3 Order tracking
The products will be sent by the Post Office or another shipping company. There will always be a Tracking Code that will allow the customer to follow the delivery progress. We are committed to instructing the customer on how to track products. The tracking code will be sent to your email as soon as it becomes available.
The order tracking code is informed 3 to 7 business days after the payment is confirmed
The tracking code may take 5 to 10 days to start showing shipping information on the post office website.
2. General conditions (Attention)
2.1. Cautions with Addressing Orders
We, atFLAPZEN.COM, will arrange to send the products to the address that the customer requests.
Therefore, so that there are no problems with the delivery of your order, we ask for attention when filling in the address where you wish to receive your order.
2.2 Absent Recipient
Make sure there is someone at the address to receive your products. The Post Office makes three attempts to deliver the products, if there is no one at the address to receive the order in any of the attempts, the package will be taken to the Post Office closest to the address, and in this case, it will be necessary for the recipient of the package to pick up the order at the post office, within 7 calendar days.
If the recipient of the order does not pick up the order, as a rule of the Post Office, the package will return to the sender, requiring the payment of a new shipping fare to reship the product.
All details related to the delivery attempts, as well as the address of the post office at which the recipient should pick up the package in case of absence from the address, are recorded in the order tracking, which can be followed on the post office website, using the tracking code provided by the store.
2.3 Incorrect or Incomplete Address
We are not responsible for incorrect or incomplete filling of the destination address of orders placed in the store. In case of incorrect or incomplete addressing, as a rule of the Post Office, the package will return to the sender, and no further delivery attempts will be made at that address.
In case the delivery is not made due to divergence at the address informed by the customer, the customer is not entitled to a refund, it will be necessary to pay a new shipping fare, in the amount of 20 USD (shipping cost + postage fee), for resending of product.
2.4 Taxed Products
If any fee or taxes are charged,FLAPZEN.COMwill be responsible for it. Do not worry. You only pay the amount of the product described on our website.
When making a purchase on our website, the customer will be in accordance with the conditions and rules here determined byFLAPZEN.COM.
You can track your ordershere. If you need help, you can call us on1 (888) 876-7039. You can also write for us onsupport@flapzen.com We will always be glad to help you.