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As soon as the on-line order is made, we will verify your information to guarantee that the delivery information is valid. This process can take from 12 hours to 5 days. After that, the orders will be packed and shipped to your destiny. During this process, we will send you an e-mail with the tracking code, informing that the orders are on their way. If any information is incomplete or inaccurate, we will send you an e-mail to update your information. If we don’t receive any answer after 3 attempts of contact, the order will be canceled.
The cancellation request must be sent within 12 hours after your purchase on our website. After sending the product, it is not possible to cancel the order.
Our free products (where you pay only for shipping) cannot be returned.
For the personalized products, such as bracelets, necklaces or lamps: there will only be a refund if there is a breakdown in delivery, or it the product is not as it was described in the advertisement. All these items are covered by full warranty but cannot be returned due to regret after purchasing.
You can cancel an order calling to 1 (888) 876-7039.You can also write for us onsupport@flapzen.com.We will always be glad to help you.
You can update and correct your information as long as you have not exceeded12 hours of completing the purchase on our website.After the shipping of your product it is not possible to change information.
You can call us on1 (888) 876-7039.You can also write for us support@flapzen.com. We will always be glad to help you.
We accept payments MasterCard, Visa, American Express, Diners, Apple Pay, Google Pay and Paypal.
We are using the Shopify e-commerce platform that has an SSL certificate. All payment information is encrypted and protected by VISA and MASTERCARD secure codeand PayPal.
For a limited time, all our products have free shipping, except the free products. In this case, you will only pay for the shipping. Enjoy it!
We are with a promotion offree shipping in some of our products for limited time.
All our products are 100% insured against loss, theft and damage. Good shopping!
1. International shipping products
1.1. Purchasing policy
All products available onFLAPZEN.COMare sent directly from our suppliers abroad (Switzerland, United States and China) to the address informed at the time of purchase. Delivery takes from 10to 20 business days (on average, after the product fulfilled), depending on the location and the product.
The product is shipped within 7 business days after confirmation of payment in our system.
We guarantee a tracking code for the customer to be able to track the progress of the delivery of his order.
Attention: In certain cases, this delivery period may extend for a few more working days, due to delays, strikes, recesses, periods of high demand at the Post Office. in short, situations that are beyond our control.
We have a refund policy of 100% of the amount paid in your order if the delivery period extends for more than 60 days. (Due to the global pandemic caused by CoVid-19, Corona Virus, our delivery time guarantee has been extended to 90 days. Thanks for understanding)
The store guarantees the delivery of the order.We are responsible to refund the full amount paid for products that are lost during the delivery process. All products are posted with loss insurance and with free internet tracking.
The delivery of your product is 100% guaranteed.
1.2 Insured shipping
"If the product is delayed and is not delivered within 60 working days of postage, on that date the amount paid will be 100% returned".
Attention, you may receive more than one package, as your products may come from different suppliers. If you receive a product first and then another, do not worry, this is completely normal.
1.3 Order tracking
The products will be sent by the Post Office or another shipping company. There will always be a Tracking Code that will allow the customer to follow the delivery progress. We are committed to instructing the customer on how to track products. The tracking code will be sent to your email as soon as it becomes available.
The order tracking code is informed 3 to 7 business days after the payment is confirmed
The tracking code may take 5 to 10 days to start showing shipping information on the post office website.
2. General conditions (Attention)
2.1. Cautions with Addressing Orders
We, atFLAPZEN.COM, will arrange to send the products to the address that the customer requests.
Therefore, so that there are no problems with the delivery of your order, we ask for attention when filling in the address where you wish to receive your order.
2.2 Absent Recipient
Make sure there is someone at the address to receive your products. The Post Office makes three attempts to deliver the products, if there is no one at the address to receive the order in any of the attempts, the package will be taken to the Post Office closest to the address, and in this case, it will be necessary for the recipient of the package to pick up the order at the post office, within 7 calendar days.
If the recipient of the order does not pick up the order, as a rule of the Post Office, the package will return to the sender, requiring the payment of a new shipping fare to reship the product.
All details related to the delivery attempts, as well as the address of the post office at which the recipient should pick up the package in case of absence from the address, are recorded in the order tracking, which can be followed on the post office website, using the tracking code provided by the store.
2.3 Incorrect or Incomplete Address
We are not responsible for incorrect or incomplete filling of the destination address of orders placed in the store. In case of incorrect or incomplete addressing, as a rule of the Post Office, the package will return to the sender, and no further delivery attempts will be made at that address.
In case the delivery is not made due to divergence at the address informed by the customer, the customer is not entitled to a refund, it will be necessary to pay a new shipping fare, in the amount of 20 USD (shipping cost + postage fee), for resending of product.
2.4 Taxed Products
If any fee or taxes are charged,FLAPZEN.COMwill be responsible for it. Do not worry. You only pay the amount of the product described on our website.
When making a purchase on our website, the customer will be in accordance with the conditions and rules here determined byFLAPZEN.COM.
You can track your ordershere. If you need help, you can call us on1 (888) 876-7039. You can also write for us onsupport@flapzen.com We will always be glad to help you.
Our current order processing time (to send you your tracking code) is approximately1 to 5 business days (Monday to Friday, excluding holidays) for goods we already have in stock.
During the processing time, your online order is transmitted to the international distribution center and processed for the shipping as quickly as possible.
Please, note that personalized inspections can be a factor during transport. No matter what happens, we will make sure that you will receive your items safely.
You can track your ordershere. If you need help, you can call us on1 (888) 876-7039. You can also write for us onsupport@flapzen.com We will always be glad to help you.
IMPORTANT! It takes from 3 to 10 days for the post office release international codes into the system, so if your code doesn't work, be patient and try to look again another time.
If you received a shipping confirmation email with your tracking number, your order has been shipped and is already on its way.
For logistic reasons, your order may arrive in separate packages on different days. We have several warehouses located in Asia, Europe and North America.
Please note that your items may be delivered at different times. If you have further questions, please send us an email.
Our product exchange policy aims to provide our customer total security regarding the products purchased at our store.
Free products (free gifts) are not exchangeable under any circumstances.
All our products areguaranteed against manufacturing defects. We also exchanged products that came differently from the one ordered by the customer.
If you receive a product with a manufacturing defect that is different from the one you ordered, follow the steps below to make the exchange:
Inform our team about the problem that occurred through our E-mail, andsend us clear photos and videos of the defective product, or the wrong product you received, within 3 days of received. Attention, we will not make exchanges or refunds after this period.
Your complaint will be reviewed in a maximum of 2 working days and, once the problem is verified, we will contact you via email andyou can choose one of the following alternatives:
Receive a refund of the amount you paid;
Receive a new product, equal to the one you ordered;
Receive a product of similar value;
Receive a coupon with the product value, to use in your future purchases on our website.
You can give up on your purchase whenever you want. MUST be inform 12 hours before shipped.
If the product has already been shipped, you must refuse to receipt it and wait for it to be returned to our supplier for a refund.
This process can take up to 60 days after submission.
You can track your ordershere. If you need help, you can call us on1 (888) 876-7039. You can also write for us onsupport@flapzen.com We will always be glad to help you.
We sincerely believe that our suppliers create some of the most amazing products in the world, and we want to make sure that we support this with a 30-day warranty, no matter what happens.
If you do not have a positive experience for any reason, we will do whatever it takes to ensure that you are 100% satisfied with your purchase.
Buying items online can be a difficult task, so we want you to realize that there is absolutely no risk in ordering something and trying it out.
If you need help, you can call us on1 (888) 876-7039. You can also write for us onsupport@flapzen.com We will always be glad to help you.
MAKE A DIFFERENCE!
A percentage of each sale goes to Doctors Without Borders (MSF). They help people around the world where the need is greatest, offering emergency medical care to people affected by conflict, epidemics, disasters or exclusion from medical care.